Why Airbox? You're more likely to love your work when that work has a purpose, when it's meaningful and when it's protecting lives. And, at Airbox Systems, it will. Here's why.

We are driven by passion and great people who share our enthusiasm for trying to make the world a better place, our friendly team includes individuals with backgrounds in military, aviation, and law enforcement. Our experience brings first-hand insight into frontline operations in the air and on the ground to enable cutting-edge concepts for improving the service that we deliver.

At Airbox, our values can be described as behavioral guidance. They are the principles and beliefs that provide a cohesive vision and define who we are as a business. In doing so, they define our organisation internally, and externally with our stakeholders and customers. In essence, they are our “true north” that help us to navigate our organisation through prosperous times as well as uncertain periods. Our company beliefs and values are embodied in our culture. Whilst we celebrate the diversity of the people we work with, there are certain values and attributes all of us share – whatever your background, these are the qualities we are looking for in the people we hire: Commitment, Positive Realism, Ethics, Accountability, Humanity, Quality, and Delight

What this role is about:

We’re looking for a System Administrator to join our IT team. Working with the Support Team, System Engineers, and Architects, the System Administrator will ensure that the computer systems and networks of the Airbox organisation are running smoothly and securely, aligning with industry best practices such as ITIL

What you’ll do:

• Analysing system logs and identifying potential issues with computer systems

• Applying operating system updates, patches, and configuration changes

• Adhering to ITIL best practices, specifically regarding Incident, Problem, and Change Management processes

• Installing and configuring new hardware and software

• Troubleshooting and providing technical support to employees

• Answering technical queries and assisting users

• Monitoring system performance and troubleshooting issues

• Managing endpoint security and threat protection using Microsoft Defender

• Deploying and managing device configurations and compliance policies via Microsoft Intune

• Administering Atlassian Jira, including managing projects, workflows, and user permissions

• Ensuring security and efficiency of IT infrastructure

• Setting up accounts and workstations

• Managing user identities, groups, and access rights within Active Directory

• Performing regular security tests and security monitoring

• Maintaining networks and network file systems

About You:

• 3~5 year experience as a System Administrator, Network Administrator, or similar role

• In-depth knowledge of operating systems, such as Windows, Linux, or Mac

• Solid understanding of ITIL framework and service management principles

• Strong experience with Active Directory, Microsoft Intune, and Microsoft Defender

• Proven capability in Jira administration and configuration

• Familiarity with hardware, such as servers or printers

• Knowledge of system security, data backup/recovery, network servers, and technology tools

• System maintenance skills, such as applying updates, patches, and configuration changes

• Resourcefulness and problem-solving aptitude, such as troubleshooting and resolving system issues

• Excellent communication skills, such as explaining technical issues to non-technical users

• Comfortable with coming into our office at least once a week

Desirable

• ITIL Foundation Certification (v3 or v4)

• Experience with HubSpot CRM administration

• Good understanding of scripts in Python, Powershell, Bash, SQL or other languages

• Cloud computing skills, such as using and managing cloud services and platforms

• Industry certifications, such as Microsoft Certified Solutions Expert (MCSE)

What we offer: We’re always looking for new ways to celebrate our people. You’ll be no different.

• Salary up to £30,000

• The chance to work with a passionate team that’s working together everyday towards our shared big ambitious goal

• A dynamic, flexible and fun scale-up work environment with a highly talented team

• 26 days holiday per year, plus public holidays

• Private medical cover with Bupa for all our colleagues, as well as a Wellbeing Allowance each year

• Pension scheme, offering up to 6% matching contribution

• Up to 20 Nomad Working Days per annum

• Personal Development budget

• Electric Car Scheme