Why Airbox? You're more likely to love your work when that work has a purpose, when it's meaningful and when it's protecting lives. And, at Airbox Systems, it will. Here's why.

We are driven by passion and great people who share our enthusiasm for trying to make the world a better place, our friendly team includes individuals with backgrounds in military, aviation, and law enforcement. Our experience brings first-hand insight into frontline operations in the air and on the ground to enable cutting-edge concepts for improving the service that we deliver.

At Airbox, our values can be described as behavioral guidance. They are the principles and beliefs that provide a cohesive vision and define who we are as a business. In doing so, they define our organisation internally, and externally with our stakeholders and customers. In essence, they are our “true north” that help us to navigate our organisation through prosperous times as well as uncertain periods. Our company beliefs and values are embodied in our culture. Whilst we celebrate the diversity of the people we work with, there are certain values and attributes all of us share – whatever your background, these are the qualities we are looking for in the people we hire: Commitment, Positive Realism, Ethics, Accountability, Humanity, Quality, and Delight.

What this role is about:

As the Senior Product Designer, you are the primary owner of user experience quality and consistency and the day‑to‑day guardian of design standards across the Airbox platform. You will be responsible for modernising the UX/UI of our core mission-critical product ensuring it remains a lifeline for emergency responders. You will translate complex data into clarity, balancing the safety‑critical operational needs of emergency response. You will also lead the design of prototypes for new markets, meeting expectations for a contemporary and polished user interface.

You will lead the initial creation of core patterns, components, and standards, forming the foundations of a future design system. You will establish high-fidelity blueprints that ensure a seamless transition from design to development, while ensuring our interfaces meet high accessibility and environmental usability standards, so products remain usable in the most extreme environments..You put user centred design at the heart of what you do and believe strongly in field research at the frontline whether that’s a police vehicle, a fire station, or a HEMS helicopter to ensure our product design continues to save lives.

You report to the Product Lead and operate as an individual contributor, working closely with Product and Engineering within cross‑functional squads to ensure design intent is clearly translated into delivery. You are an experienced designer who can navigate the complexities of legacy UX and provide clear design guardrails that enable teams to deliver at high velocity. You are commercially aware, demonstrate high initiative, and are comfortable operating with minimal oversight. You will have the opportunity to help define and apply design standards as the organisation scales.

What you’ll do:

Product Design

• Design to Development: Create a Figma ecosystem that provides clear, implementable blueprints for engineers working in .NET 10, MAUI environments.

• Product Modernisation: Lead the refinement of the current platform, modernising UI, decluttering legacy workflows and reducing mental load for users.

• New Product Design: Provide the visual and interaction blueprint for our new product, prioritising a modern, high-margin aesthetic that will appeal to the new market.

• Design Decision Support: Provide design insight and evidence to inform product decisions, ensuring user needs and the reality of frontline user experience is well represented.

• Design Iteration: Partner with Product to evaluate released designs through user feedback and operational learnings.

Discovery & User Research

• Field Observation: Conduct regular field observations with users like Police, Fire, and HEMS crews to ensure design decisions are rooted in frontline reality.

• User Advocacy: Translate high-stress environmental factors (vibration, low light, gloved use, high cognitive load) into actionable design requirements.

• Rapid Prototyping: Lead continuous discovery for our new product, using rapid prototyping to validate market fit and user delight in the new market.

• Continuous Discovery: Foster and promote a culture of prototyping to test product market fit in new markets.

Design Leadership & Execution

• Design Standardisation: Guide/Lead the transition from ad‑hoc UI solutions to a shared set of reusable components, working closely with Engineering to ensure feasibility and maintainability.

• Mentorship: Guide the team, particularly, Product Owners and Engineers, to consider design implications early in delivery.

• Prioritisation: Apply a disciplined approach to prioritisation: ensuring mission-critical reliability on the current platform while focusing on a contemporary interface for our new product.

About You:

• Highly Experienced Product Designer: Strong track record of designing complex, data-heavy interfaces in B2B, GovTech, or mission-critical environments. Practical experience designing to accessibility standards in complex, real‑world environments.

• Advanced UX/UI Proficiency: Equal capabilities in deep UX research/information architecture and high-fidelity UI execution in Figma. Demonstrated impact through improved product usability, efficiency, or reduction in user error.

• Field Researcher: Experienced in field research and understands the approach needed in high-pressure operational environments.

• Scale up: You are comfortable working in evolving environments where systems, processes, and constraints are still forming. You can mature design processes in these types of environments.

• Pragmatic Design Approach: You understand that in a crisis, clarity is more important than beauty.

• Technical Understanding: Ability to engage with Engineering regarding component reusability, technical debt, and the constraints of mobile environments.

• Stakeholder Management: Experienced at stakeholder alignment and can communicate effectively with senior engineers, executive leaders, and customers.

• Skilled Communicator and Listener: Ability to conduct field research, explain a design choice or data to stakeholders effectively.

What we offer: We’re always looking for new ways to celebrate our people. You’ll be no different.

• The chance to work with a passionate team that’s working together everyday towards our shared big ambitious goal

• A dynamic, flexible and fun scale-up work environment with a highly talented team

• 26 days holiday per year, plus public holidays

• Private medical cover with Bupa for all our colleagues

• Pension scheme, offering up to 6% matching contribution

• Up to 20 Nomad Working Days per annum

• Electric Car Scheme

Flexible & Hybrid Working: We said you'll get freedom to work in a way that is best for you, and that extends to being in the office – or not.

Work better from home? No worries. Prefer the office? Come on down. We have 2 mandatory Townhall days; Spring and Autumn, where the whole business gets together. When you visit the office you won’t just find rows and rows of desks. No, you’ll find our colleagues meeting on the walking pads, having planning sessions over a game of tennis table or grabbing a bean bag in our ‘Quality’ collaborative space - that’s right we live our values so much, we named our meeting spaces after them.

You can also shape work around your life at Airbox Systems; most colleagues work our core hours of 9am-5pm with others flexibly between 7am-7pm. Whether you're fitting in a spin class or the school run, you'll have the flexibility for whatever matters most. All we ask in return is that you produce great work, but when you’re working with passionate people, that part comes naturally.

Connect with us: Interested in the role, or Airbox in general, but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to connect with us here; we’d be excited to see if your unique skill set and experience could be a match for future roles.

Requirements:

• Clearance: Ability to pass NPPV3 clearance (Must have resided in the UK for the last 3 years).

• Willingness for Regular Travel: Commitment to regular travel across the country to meet with end users and stakeholders.