Why Airbox? You're more likely to love your work when that work has a purpose, when it's meaningful and when it's protecting lives. And, at Airbox Systems, it will. Here's why.

We are driven by passion and great people who share our enthusiasm for trying to make the world a better place, our friendly team includes individuals with backgrounds in military, aviation, and law enforcement. Our experience brings first-hand insight into frontline operations in the air and on the ground to enable cutting-edge concepts for improving the service that we deliver.

At Airbox, our values can be described as behavioral guidance. They are the principles and beliefs that provide a cohesive vision and define who we are as a business. In doing so, they define our organisation internally, and externally with our stakeholders and customers. In essence, they are our “true north” that help us to navigate our organisation through prosperous times as well as uncertain periods. Our company beliefs and values are embodied in our culture. Whilst we celebrate the diversity of the people we work with, there are certain values and attributes all of us share – whatever your background, these are the qualities we are looking for in the people we hire: Commitment, Positive Realism, Ethics, Accountability, Humanity, Quality, and Delight.

What this role is about:

The Senior Product Manager will be responsible for the success of an Airbox product domain. They will drive product advancement and champion product excellence to exceed user expectations and attract new users. They will leverage their product expertise to deeply understand user problems and guide the product team's focus to solve them. The Senior Product Manager will align with strategic goals to positively impact real-life scenarios for law enforcement, fire and medical emergency services, search & rescue, and special operators.

Key Responsibilities:

• Strategic Alignment: The Senior Product Manager is responsible for ensuring that their product domain achieves the quarterly product OKRs established by the Product Lead. They must actively support and promote the company's overall business, technology, and product strategy.

• Product Ownership: Be responsible for your product's performance. Take initiative to address any underperformance and celebrate its successes.

• User Focus: A deep-seated understanding of customer needs, pain points, and jobs to be done is paramount. We expect the majority of focus to be spent in user problem and solution exploration.

• Problem exploration: Conduct generative user research to find the user problem to solve. Go to the source of the end user problem and understand the context around it and validate it.

• Solution exploration: Run pre-development solution experimentation with end users to learn and iterate on the solution and evaluate your solution options.

• Building and optimising solutions: Collaborate with the Product Owner and cross functional product team to incrementally deliver valuable solutions to the end user through value based prioritisation, setting success criteria, measuring end user outcomes and making decisions to roll back or iterate until you reach your goal.

• Team Collaboration: The Senior Product Manager will work within a cross-functional product team alongside a Product Owner. The Product Owner will primarily handle Agile product management practices, including ceremonies, story creation and documentation, enabling the Senior Product Manager to concentrate on the end user. Close collaboration between the Senior Product Manager, Product Owner, and the cross-functional team is crucial.

• Be the expert: Be the go-to expert for product demos and details, with a deep understanding of the product, users, the market, the competition, and emerging technologies.

• Programme Leadership: Be responsible for complex programmes of product work from inception to delivery. This encompasses coordinating with cross-functional teams, including sales, design, engineering and marketing

• Product Best Practice: You will leverage your considerable experience to advocate for and advance product best practice and principles within your product team and the product department, driving continuous improvement.

• Mentorship: You will supervise and coach junior product team members, fostering a collaborative and supportive approach

Key Attributes We Value:

• NPPV3 Clearance: Successful candidates must pass an NPPV3 clearance upon successful application, which requires 3 years of UK residency.

• Willingness for regular travel: This position requires regular travel across the country to meet with end users, as a deep understanding of their needs is essential to success in this role.

• Product Management Expertise: Proven experience in product discovery, solution design and delivery frameworks, with a focus on research, experimentation, and analytics. Background in product management for app and web UI.

• Proven Product Leadership: A track record of leading and delivering complex products through modern product practices and processes is essential. This includes experience in mitigating risks, and navigating unforeseen challenges.

• Problem-Solving and Decision-Making: Strong problem-solving and decision-making skills are indispensable. The Senior Product Manager must be able to analyse complex situations, weigh options, and make sound decisions that drive product success

• Technical Acumen: The Senior Product Manager should be able to grasp technical concepts, engage meaningfully with engineers, and develop innovative solutions to complex problems.

• Leadership and Collaboration: Ability to lead critical work areas independently and collaborate effectively with diverse teams, including senior stakeholders, technical, research, legal, compliance, accounts, sales, or marketing departments. Ability to motivate and lead teams without direct authority.

• Organisational Skills: Exceptional organisational skills and attention to detail. Proactive approach to defining and managing workload.

• Autonomy and Teamwork: The ability to work both independently and collaboratively is key. The Senior Product Manager should be a self-starter who can also thrive in a team environment.

• Positive Attitude: Positive and proactive, with a willingness to take on responsibilities.

It’s a bonus if you have:

• Bachelor's degree in a relevant field

• Prior involvement in emergency services, military, aviation or drone technology

What we offer: We’re always looking for new ways to celebrate our people. You’ll be no different.

• Salary: Up to £85,000 depending on experience

• The chance to work with a passionate team that’s working together everyday towards our shared big ambitious goal

• A dynamic, flexible and fun scale-up work environment with a highly talented team

• 26 days holiday per year, plus public holidays

• Private medical cover with Bupa for all our colleagues, as well as a Wellbeing Allowance each year

• Pension scheme, offering up to 6% matching contribution

• Up to 20 Nomad Working Days per annum

• Personal Development budget

• Electric Car Scheme

Flexible & Hybrid Working: We said you'll get freedom to work in a way that is best for you, and that extends to being in the office – or not.

Work better from home? No worries. Prefer the office? Come on down. We have 2 mandatory Townhall days; Spring and Autumn, where the whole business gets together. When you visit the office you won’t just find rows and rows of desks. No, you’ll find our colleagues meeting on the walking pads, having planning sessions over a game of tennis table or grabbing a bean bag in our ‘Quality’ collaborative space - that’s right we live our values so much, we named our meeting spaces after them.

You can also shape work around your life at Airbox Systems; most colleagues work our core hours of 9am-5pm with others flexibly between 7am-7pm. Whether you're fitting in a spin class or the school run, you'll have the flexibility for whatever matters most. All we ask in return is that you produce great work, but when you’re working with passionate people, that part comes naturally.

Connect with us: Interested in the role, or Airbox in general, but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to connect with us here; we’d be excited to see if your unique skill set and experience could be a match for future roles.

A note for Recruitment Agencies:

Agencies, we appreciate you… but unsolicited CV’s will not be reviewed. We will only accept CV submissions for roles briefed to you by us. Please don’t keep pulling the attention of our Support team from our customers.

If you would be interested in working with us – please send a message to hr@airboxsystems.com, should we have anything we need additional support on we will reach out to you.